Every day, information about you helps us to make our services better for you.
Zenith Fit’s Privacy Promise
The more information you share, the better the service we can provide for you. That said, we firmly believe information about you belongs to you.
That’s why we are committed to keeping your information safe and respecting your privacy. We invest heavily in protecting your data.
Why does Zenith Fit collect data about me?
We collect information about you, your contact details and your brief medical background.
This information helps us to provide you with the service you’ve requested, answer your queries and maintain the quality of service.
To provide a top service we require your details for:
- check your age contact details are correct
- check your medical history is up to date
- update you on the progress of your program
- confirm your membership status
- answer any queries you may have about your membership
- contact you with any queries we have or any changes relating to the service we provide
- send you membership renewal reminders by email.
What controls do I have over what Zenith Fit does with my data?
You can choose to stop receiving the Zenith Fit member emails at any time by simply clicking on the easy unsubscribe button at the bottom of your emails.
How can I see and update what information you have about me?
Just ask a member of the Zenith Fit team to review your details.
You can contact us at firstname.lastname@example.org to ask us to change any information we hold that you think is incorrect.
You can request a copy of your details if required.
How long does Zenith Fit store my data for?
We keep your data for as long as necessary to give you the service you’ve requested.
We retain data your data if you are simply making an enquiry for up to three months after the enquiry.
Can I delete my data?
You can request that your Zenith Fit account be deleted at any time just contact us.
Then we will erase any personal info in your account that we have about you.
Who else sees my data?
We use specialist third party services to complete operations such as sending the Zenith Fit member emails.
We upload email addresses to specialist email provider MailChimp so we can send this email securely and increase the chance of it arriving in your inbox. MailChimp will not use your email for any other purpose than to send you our email. You can read MailChimp’s commitment to privacy on their website.
To protect your data, we will:
- always transfer your data in a secure way
- make sure it’s treated consistently with our privacy promise
- not allow other companies to use it to contact you with their own marketing unless you’ve given your consent.
Otherwise, we will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation or criminal investigation.
How does Zenith Fit keep my information safe?
A hard copy of your data is kept in a secure location.
How do I report a concern?
We take data privacy seriously. If you think that Zenith Fit has misused your data has or hasn’t kept it secure, we’d like to know about it. Please contact us and we’ll investigate it for you.